DriveU Booking & Cancellation Policy
DriveU is committed to providing premium, reliable transportation. To protect our drivers and ensure fairness for all customers, we’ve established the following booking and cancellation terms.
📅 Booking Terms
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Reservations must be confirmed with full payment
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Confirmation details are sent via email and text.
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Changes to bookings must be made at least 24 hours before pickup.
Cancellation Policy
🛑 DriveU-Initiated Cancellations
If DriveU must cancel due to driver unavailability, safety concerns, or unforeseen events:
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Customers receive a full refund or free rescheduling.
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Affected customers receive priority rebooking.
⚖️ Exceptional Circumstances
We understand life happens. Refunds or fee waivers may be considered for:
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Verified medical emergencies
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Documented travel disruptions
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Other exceptional events (case-by-case review)
💵 Refund Processing
Refunds are issued to the original payment method within 3–5 business days.
Disputes or questions? Contact us. We respond within 2 business days.