DriveU Reservation & Cancellation Policy

Effective Date: September 1, 2026

At DriveU, our executive vehicles, specialized fleets, and professional drivers are scheduled and reserved exclusively for your designated time slot. Because holding these resources removes them from our active availability—and frequently involves pre-arranged contracted drivers and vehicle staging—DriveU operates under a strict non-refundable reservation and cancellation policy.

Please review the following terms carefully prior to booking:

1. Non-Refundable Policy

All payments, deposits, and booking fees processed for private rides, hourly blocks, point-to-point transfers, and event shuttles are strictly non-refundable.
Once a reservation is confirmed, vehicle capacity and driver time are officially locked into our schedule.

2. Standard Bookings: Changes & Cancellations

Outside the 48-Hour Window: Cancellations or rescheduling requests made more than 48 hours prior to the scheduled pickup time are eligible for a 100% Ride Credit valid for future travel within 12 months. No cash or card refunds will be issued.
Inside the 48-Hour Window & No-Shows: Any cancellation, modification, or rescheduling request made less than 48 hours before the scheduled pickup time—as well as client no-shows—will result in a 100% forfeiture of the fare. No credits or refunds will be provided, as resources have already been committed and cannot be backfilled.

3. Itinerary Changes & Shortened Trips

Last-minute itinerary changes, downsizing of vehicle requirements, route alterations, or shortening hourly blocks on the day of service do not qualify for partial refunds, credits, or price adjustments.
The originally booked duration and rate remain locked in to cover the assigned vehicle and driver allocation.

4. Special Events & Peak Shuttles (Festivals, Concerts & High-Demand Runs)

Bookings for high-demand event shuttles (such as festival runs and large regional events) are strictly non-refundable and non-creditable once purchased due to strict capacity limits and high public demand.

5. Policy Exceptions

Exceptions to these cancellation terms are rare and handled solely at the discretion of DriveU management on an individual basis. Any approved exception does not constitute a waiver of these terms for future bookings.

Questions About Our Reservation & Cancellation Policy?

At DriveU, we believe in providing clear communication and exceptional customer service. If you have any questions about our Reservation, Cancellation & Travel Credit Policy before booking your ride, we're happy to help.

Please contact us before making your reservation so we can answer your questions and ensure you understand our policies and how they apply to your trip.