DriveU Reservation, Cancellation & Travel Credit Policy

Effective Date: June 1, 2026

At DriveU, every reservation is scheduled in advance with a dedicated professional driver and vehicle. When you book with us, we reserve that vehicle and driver exclusively for your trip, often declining other reservation requests during that time. Our cancellation policy is designed to be fair to both our customers and our drivers.

Reservations must be confirmed with full payment
Confirmation and payment details are sent via email and text.
Changes to bookings must be made more than 48 hours before pickup.

Customer Cancellations

More than 24 hours before scheduled pickup
Receive a 100% refund of any prepaid fare.
Less than 24 hours before scheduled pickup
Reservations are non-refundable. At DriveU's sole discretion, a DriveU Travel Credit may be issued for future transportation

Within 4 hours of pickup or after driver dispatch
Reservations are non-refundable.
Once a driver has been dispatched or is en route, the reserved service has begun, and operating costs have been incurred.
DriveU may, at its sole discretion, issue a DriveU Travel Credit for future service.

DriveU Travel Credit

When approved, DriveU Travel Credits:

Are valid for 12 months from the original travel date.
May be applied toward any eligible DriveU transportation service.
Are non-transferable unless approved by DriveU.
Have no cash value and cannot be redeemed for cash or refunded.

Flight Delays & Flight Cancellations

DriveU understands that airline schedules may change due to weather, mechanical issues, air traffic control delays, or other circumstances beyond anyone's control. While we make every reasonable effort to accommodate delayed arrivals whenever possible, airline disruptions do not change the terms of your DriveU reservation.

Flight Delays

We monitor commercial flight arrivals whenever possible.
We will make every reasonable effort to accommodate delayed flights based on driver and vehicle availability.
If a delay requires extended wait time, rescheduling, or an additional dispatch, additional charges may apply.

Flight Cancellations

DriveU is an independent transportation provider and is not responsible for airline cancellations, schedule changes, missed connections, or other travel disruptions.

A cancelled flight does not automatically qualify a reservation for a refund, credit, or rescheduling.

All reservations remain subject to the standard DriveU Cancellation Policy based on the time the cancellation is received.

If your reservation falls within the non-refundable cancellation window, no refund or credit will be issued.
If your driver has already been dispatched or is en route, no refund or credit will be issued.
Cancellations due to airline disruptions are treated the same as cancellations for any other reason.

Customers are encouraged to purchase airline travel insurance if they wish to protect themselves against financial losses resulting from flight cancellations or travel interruptions.

Cancellations for Any Reason

DriveU understands that plans can change. However, when a reservation is made, a professional driver and vehicle are reserved exclusively for your trip.

Cancellations for any reason, including but not limited to:

Changes in personal plans
Flight cancellations
Flight delays
Missed flights
Event cancellations
Weather affecting your travel
Hotel changes
Medical appointments
Scheduling conflicts

do not qualify for a refund or credit if they occur within DriveU's non-refundable cancellation period.

Once a reservation enters the non-refundable window or a driver has been dispatched, the reservation is considered fully earned due to driver compensation, vehicle preparation, scheduling commitments, and operating expenses.

Event Transportation Policy

Reservations for concerts, festivals, sporting events, weddings, conferences, and other special events require significant planning and often cannot be rebooked on short notice.

In high-demand event scenarios (such as festivals, concerts, or large gatherings), DriveU reserves the right to adjust reservation times or logistics to maintain efficient operations and service flow. Any necessary changes will be communicated promptly, and we expect timely cooperation from all passengers to ensure the best experience for everyone."

Unless otherwise stated:

Cancellations within 14 days of the scheduled event are non-refundable.
No refunds or credits will be issued unless required by law or approved in writing by DriveU.

No-Shows

A reservation will be considered a no-show if:

The passenger cannot be contacted.
The passenger fails to appear within the scheduled pickup window after reasonable contact attempts.
The passenger declines transportation after the driver has arrived.

No-shows and non-contact are non-refundable.

Reservation Changes

Whenever possible, DriveU will work with customers to accommodate changes to pickup times, dates, or destinations.

All requested changes are subject to driver availability and vehicle availability, and may result in additional charges.

DriveU is under no obligation to accommodate last-minute schedule changes.

DriveU Cancellation

If DriveU must cancel a reservation due to circumstances within our control and comparable transportation cannot be provided, the customer will receive a full refund.

Severe Weather & Extraordinary Circumstances

In situations involving severe weather, road closures, government travel restrictions, or other extraordinary circumstances affecting the safe operation of our service, DriveU will evaluate each reservation individually. Any refunds or rescheduling will be at DriveU's sole discretion unless otherwise required by law.

Chargeback Policy

By completing a reservation, customers agree to contact DriveU first to resolve any billing concerns before initiating a credit card dispute or chargeback.

DriveU reserves the right to provide reservation confirmations, invoices, payment records, GPS dispatch records, driver logs, communications, and this Cancellation Policy when responding to chargebacks or payment disputes.

Customers who initiate a chargeback in violation of this policy may lose future booking privileges.

Agreement

By submitting payment and confirming a reservation with DriveU, you acknowledge that you have read, understood, and agreed to this Reservation & Cancellation Policy.

This policy applies to all reservations regardless of changes in personal plans, airline schedules, event attendance, or other circumstances outside of DriveU's control.

Questions About Our Reservation & Cancellation Policy?

At DriveU, we believe in providing clear communication and exceptional customer service. If you have any questions about our Reservation, Cancellation & Travel Credit Policy before booking your ride, we're happy to help.

Please contact us before making your reservation so we can answer your questions and ensure you understand our policies and how they apply to your trip.